Pins & Needles - Limted Edition DVD-Rom
Dark Fall: Classic Edition & Lights Out: Driectors Cut

Q: Where is my Registration Code for the Pins and Needles Limited Edition?
A: On your DVD-Rom you will have the file Instructions where you will find your individual Registration Code. When you put your DVD-Rom into your PC it may Auto Run the setup program. Close or minimize the Setup and Explore/Browse to the DVD-Rom.

To Explore/Browse to the DVD-Rom, Click 'Start' then 'My Computer'. Right Click on your DVD-Rom drive, where you have inserted your disk and select Explore. The content on the DVD will be shown. Click on Instructions to open and read the file. Here you will find your individual Registration Code.

Q: Do I need DirectX?
A: If you need to update your system using Direct X please Explore/Browse to the DVD-Rom using the method above. Open the DirectX folder and run the DXSetup program.

Q: My Companion's wont open? Or Why do I get an error message when I try to open a Companion?
A: You may need to update your Adobe Reader software to 9.1 or higher. These Companions are provided in PDF format. To update to the latest Adobe Reader you can download the Free Adobe Reader here or go to http://get.adobe.com/uk/reader/

Q: How do I open the Companions?
A: The Companions are provided in PDF format, and will be installed along with your game and linked in your Start Menu. If you need to install the Adobe Reader to open the files, you can download the Free Adobe Reader here or go to http://get.adobe.com/uk/reader/

Walkthroughs and Game Companions

Q: I'm stuck on a puzzle and don't know what to do?
A: We offer walkthroughs and companions for all our games, with hints, tips and full solutions to help you with every puzzle. The walkthrough's and companions are provided as Digital Downloads, so you can have the answers right away.

Please visit the online store HERE

Q: My Walkthrough or Companion's wont open?
Q: Why do I get an error message when I try to open a Walkthrough or Companion?
A: You may need to update your Adobe Reader software to 9.1 or higher. These Companions are provided in PDF format. To update to the latest Adobe Reader you can download the Free Adobe Reader here or go to http://get.adobe.com/uk/reader/

Q: How do I open my Walkthrough or Companion?
A: These Digital Downloads are provided in PDF format. Simply click on them to open and read. If you need to install the Adobe Reader to open the files, you can download the Free Adobe Reader here or go to http://get.adobe.com/uk/reader/

Barrow Hill - Please also visit the support pages of the offical Barrow Hill game website - www.barrow-hill.co.uk

Although Barrow Hill has been extensively tested by many skilled testers, it is always possible that certain software configurations (your individual Windows settings and versions) can cause conflicts when playing. This can sometimes result in issues that affect gameplay, installation and sound. Below are some questions and answers which should cover any quirks or issues you may find.

Q: “Missing IML32.dll” when starting the game.
A: Download the latest versions of Shockwave or Flash for Windows here or go to http://www.adobe.com/downloads/
You can also install DirectX 9 or 8 from the links below.

Q: Do I need DirectX?
A: If you need to update your system using Direct X please do so with the follow links.
DirectX 9.0c
DirectX 8.1 Runtime for Windows 98 and Windows Me

Q: Game crashes when approaching the ‘Jeep area’ or in the service station toilets.
A: This is caused by a sound conflict with ‘accelerated sound card settings’. You can fix the problem by switching off sound acceleration in the DXDiag control area in Windows Control Panel.

Q: “iambigbrother’ stops the install program.
A: This is caused by Windows and Spyware programs which wrongly report that a spyware program is being installed. This is totally incorrect, as it is ‘Barrow Hill’ that is being installed. Barrow Hill does not contain any Spyware, Malware or viruses.

You can avoid this issue, should it occur, by switching off Spyware and virus checkers during installation. Do switch these programs back ‘on’ after installation.

Q: Screen Hertz changes when playing.
A: There is no scripting included in Barrow Hill to interfere with screen rates. The systems refresh rate should remain whilst playing the game, though specific systems (and graphics cards) may vary.

Q: How to run Barrow Hill on Windows Vista or Windows 7.
A: To run Barrow Hill on Windows Vista or Window 7, install the game to the Documents folder or a Games folder on your root drive, and Not Program Files, to allow save game features.
For more information on running Barrow Hill on Vista and Windows 7 click here

Q: On Vista, where are my Save Game files?
A: To run Barrow Hill on Windows Vista, install the game to the Documents folder or a Games folder on your root drive, and Not Program Files, to allow save game features.
For more information on running Barrow Hill on Vista click here

Dark Fall : The Journal - Classic Edition & Dark Fall : Lights Out - Directors Cut

Q: My old walkthrough tells me I can do something, but I can't?
A: The Classic Edition and Directors Cut versions are not the same as the previous versions. Dark Fall 2: Lights Out has many different puzzles, hints, clues and ghosts to encounter. You would be better following the new Dark Fall: Lights Out - Companion as a guide through the game. The Companions are available from the Store

Q: Are there Bugs in Dark Fall 2? The Game doesn't match my Walkthrough.
A: These are new and improved versions of the Games. Dark Fall 2: Lights Out has many different puzzles, hints, clues and ghosts to encounter. Your ghost hunting adventures would be better if you follow the new Dark Fall: Lights Out - Companion as you explore the dark mysterious Lighthouse. The Companions are available from the Store

Q: My Save or Load screen dosn't display or fit on screen. I cant Save or Load.
A: Windows Desktop Theme settings are affecting the Save or Load screen display. Right Click on the Desktop or Start Menu game link and under Compatibility, switch on ' Disable Visual Themes'.

Q: Do I need DirectX?
A: If you need to update your system using Direct X please do so with the follow links.
DirectX 9.0c
DirectX 8.1 Runtime for Windows 98 and Windows Me

Q: There was no video introduction when I started a New Game in Dark Fall 2: Lights Out?
A: You may need to update your PC's Mpeg Video Codec's in order to see the videos. Try installing the latest version of Quick Time. Download and install the latest version for your system here or visit http://www.apple.com/quicktime/download/

The Lost Crown: A Ghost-Hunting Adventure

Q: Clicking the Walkie-Talkie on Day 3 makes Nigel jump back to the beach.
A: Install the Updater, which can be found here. (USA: Updater 1.0 to 1.1 Release)

Q: Pop-up says: "This application failed to start because d3dx9_34.dll was not found".
A: For UK and EU Boxed Copies - Re-install the game, and DO NOT un-tick the 'Install DirectX9.0C' option. Unticking this option will not install the correct version of DirectX (needed by Windows to run the game).

A: For Digital Downloads versions. You will need to update your system with Direct X 9.0c (needed by Windows to run the game). You will need this version even if you already have a higher version of Direct X installed, such as 10 or 11. Installing version 9.0c should not effect any existing higher versions. Please update with the follow link.
DirectX 9.0c

Q: Install Tick-Box for DirectX9.0C still doesn't install Direct X 9.
A: A rare occurance, on DirectX10 machines, but if you find the install doesn't automatically install DirectX9.0C, you can run the DriectX setup manually from Disk2. Open the contents of the disk, open DXSetup folder. Then double click the icon called 'DXSetup.exe'. Note: On Vista the '.exe' part may not be visible due to Vista not displaying 'file extensions', SO double-click the file called 'DXSetup'. DirectX9.0C will iinstall, and off you go!

Q: Cannot get the 'Password to work'.
A: The Lost Crown require a Password to be entered during installation. The password can be found on the game manual. Enter the password sequence EXACTLY as shown, including any spaces, dashes or hyphens. The password is also 'case sensitive', so use capital letters.

Q: My updater doesn't seem to change the Walkie-Talkie issue.
A: When installing the Updater; make sure you install to the exact same location as your game files. On XP and Vista, this is usually Program Files/The Lost Crown. If you changed the default directory path, you will need to install the Updater to that location. Secondly, some gamers have reported that the Updater did not fully download. If your Updater fails to fix the Walkie-Talkie issue, please download it again, and re-install. Install the Updater, which can be found here. (USA: Updater 1.0 to 1.1 Release)

Shadow Tor Studios and Darkling Room are not responsible for the content of external web sites or links, or the software which may be downloaded and installed from them.